F.A.Q

We offer Small and Medium boxes.
Both have a maximum weight limit of 25 kg.

• Small box: Ideal for jewellery, watches, documents, small gold bars, and compact valuables.
• Medium box: Perfect for larger gold bullion, cash, bigger jewellery collections, and more documents.

For exact dimensions and current pricing, please see our Pricing page.

Minimum rental is 1 month. Prices start from S$30 per month
(see our Pricing page for latest rates).

There is a one-time S$100 Administrative Fee and a S$200 refundable Security Deposit.

STARVAULT does not provide insurance. We recommend you arrange your own coverage with your preferred insurer. We also work with several trusted insurers and can recommend suitable options for your gold, jewellery and valuables.

Yes. BOXPARK self-storage is in the same building (minimum 7 days rental).

Please give us 7 days’ notice and submit the Move-Out Form on our website to schedule your move-out appointment. You can remove all your items from the box just before the move out appointment.  

Yes. The first 2 authorized users are free of charge. 
You can add additional users for $5 a month each.

Yes. We offer a free Will Custodian Service. Simply store your original will in the safe deposit box and complete Form W to authorise your executor(s) for quick and smooth access.

We recommend consulting a legal professional for advice on storing legal documents.

For detailed guidance, visit our  Will Custodian Service page.

Single ownership: 
Your legally authorised representative (executor) can access the box after providing the necessary legal documents (Grant of Probate or Letters of Administration).

Joint ownership:

• If the box has single access rights (one owner can access alone): The surviving owner can continue to retrieve items normally.
• If the box has joint access rights (both owners must be present): The surviving owner must provide a Grant of Probate or Letters of Administration. STARVAULT will then either change the access to single access for the surviving owner or transfer ownership of the box to them.

Tip: 
Using our free Will Custodian Service + Form W makes the process much faster and smoother.

Learn more about the Will Custodian Service >>

The move-in process (excluding the tour) usually takes 20–45 minutes once you arrive for your scheduled appointment.

The actual time may be longer depending on the number of authorised users being signed up.

Please contact us immediately during office hours. We can issue a replacement key or card (a replacement fee may apply). Your box remains secure at all times.

Yes. We highly recommend scheduling a private viewing / tour so you can see the robotic vault and facility in person.

Book tour online >> ​

Contact us >>

You must be at least 18 years old to rent a safe deposit box at STARVAULT.

Our facility is extremely secure with the following features:

• Steel reinforced concrete vault
• Manless robotic vault with no staff access (except during scheduled maintenance)
• 5-layer biometric security (face recognition, fingerprint, card, PIN and physical key)
• OTP verification for all account changes, including Move out and adding of Users
• Real-time email notifications on every box access
• 24/7 CCTV monitoring
• Automated robotic retrieval system by Gunnebo Group – a global leader in high-security vault technology. The STARVAULT system is the result of a collaboration with Gunnebo, world leader in automated safe deposit systems for banks and private operators worldwide.

You request your box via the multi-layered access system (face recognition, fingerprint, card, PIN + physical key). A robot retrieves it and delivers it to your private viewing room. You access your items in complete privacy and return the box.

See the full process in action with video → How It Works

Usually within 2–5 minutes.

We are located at the BOXPARK building, 506 Chai Chee Lane, Singapore 469026.

• STARVAULT / BOXPARK reception office: #01-02
• STARVAULT safe deposit box vault (24/7 access): #01-01 on Level 1, just next to the passenger lift.

The building is on high ground, 29 metres above sea level.

If you’re looking for a convenient storage facility in the east, STARVAULT is the perfect choice.

View detailed map and office operating hours >>

Yes. Ample parking is available right outside the building.

Yes. The BOXPARK building and STARVAULT vault are located on high ground, 29 metres above sea level. This elevation provides excellent natural flood protection and significantly minimises any risk of water damage.

Yes! Foreigners and expats are welcome at STARVAULT.

You will need the following:

• A valid phone number (verified by OTP)
• An email address (verified by OTP)
• Identification: NRIC (for permanent residents), Work Permit (for foreigners working in Singapore), or Passport (for foreigners)

Yes. You must visit our office in person for identity verification and to set up your safe deposit box.

During your visit we will:

• Verify your identity
• Register your phone number (for OTP access)
• Register your email address (for OTP access)
• Set up your biometric fingerprint
• Issue your physical key and access card
• Activate your safe deposit box for immediate 24/7 access

You will need to bring:

• NRIC (for permanent residents)
• Work Permit (for foreigners working in Singapore)
• or Passport (for foreigners)

The rules are the same as for Singapore residents, but if your Will or Grant of Probate is issued in another country, extra legal steps are usually required in Singapore.

• Single ownership: Your executor or legal representative must have the foreign Grant of Probate re-sealed by the Singapore Courts or obtain a fresh Grant of Probate in Singapore before access to the box can be granted.

• Joint ownership:
  • If the box has single access rights (one owner can access alone): The surviving owner can continue to retrieve items normally.
  • If the box has joint access rights (both owners must be present): The surviving owner must provide a Grant of Probate or Letters of Administration. STARVAULT will then either change the access to single access or transfer ownership of the box to the surviving owner.

We strongly recommend consulting a legal professional familiar with both your home country’s laws and Singapore law.
For faster and smoother access for your beneficiaries, we highly recommend using our free Will Custodian Service + Form W.
Learn more about the Will Custodian Service >>