Frequently Asked Questions

Yes. Foreigners and expats may rent a safe deposit box at STARVAULT.
No local bank account is required.

Registration must be completed in person.
You will need:

• A valid passport
• A valid mobile number and email address for OTP verification
• Biometric registration, including facial recognition and fingerprint

The minimum age for registration is 18 years old.
After registration, you receive 24/7 access through STARVAULT’s multi-layer security system. Book your in-person appointment to get started.

We offer Small and Medium boxes.
Both have a maximum weight limit of 25 kg.

• Small box: Ideal for jewellery, watches, documents, small gold bars, and compact valuables.
• Medium box: Perfect for larger gold bullion, cash, bigger jewellery collections, and more documents.

For exact dimensions and current pricing, please see our Pricing page.

Minimum rental is 1 month. Prices start from S$30 per month
(see our Pricing page for latest rates).

There is a one-time S$100 Administrative Fee and a S$200 refundable Security Deposit.

No. STARVAULT does not insure the contents of the box. You are responsible for arranging your own insurance coverage for gold, jewellery, documents, crypto hardware wallets, cash, and other valuables.

We work with several specialist insurers who regularly cover items stored in professional vaults and can recommend suitable options if you need help. Contact us and we will introduce you to the relevant providers.

This is the standard industry practice in Singapore (banks and private vault operators generally do not insure box contents).

Yes. BOXPARK self-storage is in the same building (minimum 7 days rental).

To cancel your rental, please schedule a move-out appointment and complete the Move-Out Form on our website. We recommend providing at least 7 days’ notice. You may remove all items from your box immediately before the appointment. OTP verification is required to process the move-out, ensuring that only the account holder can authorise the termination.

Yes. You can add authorised users so trusted people (such as a spouse, family member, or partner) can access your box.

• A maximum of 4 users is allowed per box.
• The first 2 users are free.
• Any additional authorised users (up to the maximum of 4 total users) cost S$5 per month each.

All authorised users must be 18 years or older.
Adding or removing an authorised user requires OTP verification from the account holder. Authorised users can access the box but cannot make account changes (such as adding more users or processing a move-out) without the primary account holder’s approval.

STARVAULT is the only automated safe deposit box provider in Singapore that requires OTP verification for these account changes.

Yes. We offer a free Will Custodian Service. Simply store your original will in the safe deposit box and complete Form W to authorise your executor(s) for quick and smooth access.

We recommend consulting a legal professional for advice on storing legal documents.

For detailed guidance, visit our  Will Custodian Service page.

Single ownership: 
Your legally authorised representative (executor) can access the box after providing the necessary legal documents (Grant of Probate or Letters of Administration).

Joint ownership:

• If the box has single access rights (one owner can access alone): The surviving owner can continue to retrieve items normally.
• If the box has joint access rights (both owners must be present): The surviving owner must provide a Grant of Probate or Letters of Administration. STARVAULT will then either change the access to single access for the surviving owner or transfer ownership of the box to them.

Tip: 
Using our free Will Custodian Service + Form W makes the process much faster and smoother.

Learn more about the Will Custodian Service >>

The move-in process (excluding the tour) usually takes 20–45 minutes once you arrive for your scheduled appointment.

The actual time may be longer depending on the number of authorised users being signed up.

Please contact us immediately during office hours. We can issue a replacement key or card (a replacement fee may apply). Your box remains secure at all times.

Yes. We highly recommend scheduling a private viewing / tour so you can see the robotic vault and facility in person.

Book tour online >> ​

Contact us >>

You must be at least 18 years old to rent a safe deposit box at STARVAULT, and to be assigned as a user with access to the box.

The named renter and every authorised user must be 18 or above on the day access is granted. This applies to Singapore citizens, permanent residents, and foreigners. Age is checked against NRIC (Singaporeans and PRs) or a valid passport (foreigners).

Someone under 18 cannot rent a box and cannot be added as a user, even if a parent or guardian is present. An adult may rent the box and add another adult as an authorised user. Adding a user requires OTP verification.

STARVAULT uses a manless robotic vault with 5-layer biometric authentication (facial recognition, access card, PIN, fingerprint and physical key). It is the only automated safe deposit box provider in Singapore that requires OTP verification for all critical account changes and sends an email with a real-time timestamp every time your box is accessed. Additional protections include gas-suppression fire protection, 24/7 surveillance, and a location 29 metres above sea level.

You request your box via the multi-layered access system (face recognition, fingerprint, card, PIN + physical key). A robot retrieves it and delivers it to your private viewing room. You access your items in complete privacy and return the box.

See the full process in action with video → How It Works

Usually within 2–5 minutes.

We are located at the BOXPARK building, 506 Chai Chee Lane, Singapore 469026.

• STARVAULT / BOXPARK reception office: #01-02
• STARVAULT safe deposit box vault (24/7 access): #01-01 on Level 1, just next to the passenger lift.

The building is on high ground, 29 metres above sea level.

If you’re looking for a convenient storage facility in the east, STARVAULT is the perfect choice.

View detailed map and office operating hours >>

Yes. Ample parking is available right outside the building.

Yes. The BOXPARK building and STARVAULT vault are located on high ground, 29 metres above sea level. This elevation provides excellent natural flood protection and significantly minimises any risk of water damage.

Yes! Foreigners and expats are welcome at STARVAULT.

You will need the following:

• A valid phone number (verified by OTP)
• An email address (verified by OTP)
• Identification: NRIC (for permanent residents), Work Permit (for foreigners working in Singapore), or Passport (for foreigners)

Yes. You must visit our office in person for identity verification and to set up your safe deposit box.

During your visit we will:

• Verify your identity
• Register your phone number (for OTP access)
• Register your email address (for OTP access)
• Set up your biometric fingerprint
• Issue your physical key and access card
• Activate your safe deposit box for immediate 24/7 access

You will need to bring:

• NRIC (for permanent residents)
• Work Permit (for foreigners working in Singapore)
• or Passport (for foreigners)

The rules are the same as for Singapore residents, but if your Will or Grant of Probate is issued in another country, extra legal steps are usually required in Singapore.

• Single ownership: Your executor or legal representative must have the foreign Grant of Probate re-sealed by the Singapore Courts or obtain a fresh Grant of Probate in Singapore before access to the box can be granted.

• Joint ownership:
  • If the box has single access rights (one owner can access alone): The surviving owner can continue to retrieve items normally.
  • If the box has joint access rights (both owners must be present): The surviving owner must provide a Grant of Probate or Letters of Administration. STARVAULT will then either change the access to single access or transfer ownership of the box to the surviving owner.

We strongly recommend consulting a legal professional familiar with both your home country’s laws and Singapore law.
For faster and smoother access for your beneficiaries, we highly recommend using our free Will Custodian Service + Form W.
Learn more about the Will Custodian Service >>