How STARVAULT's Automated Safe Deposit Box Works: A Security-First Approach

STARVAULT’s automated safe deposit boxes in Singapore combine robotic precision with advanced digital security protocols to eliminate human contact with stored items. This security-first design features One-Time Password (OTP) verification for account changes, five-layer authentication for physical access, and email notifications with real-time timestamps for all activity. These measures surpass traditional bank vaults and manual providers, offering superior protection against unauthorized access or staff handling.

STARVAULT’s Secure Automation Process

STARVAULT removes staff supervision entirely through robotic retrieval and multi-layered access controls. Boxes are stored in a steel-reinforced, manless concrete vault inaccessible to personnel. Annual maintenance is conducted under tight security protocols to ensure maximum protection. Upon authentication, the robot locates and delivers your box to a private viewing room in under afew minutes.

The facility operates 24/7 throughout the year. Once your account is set up, you access your box independently—without staff observation or handling.

How STARVAULT Works

The automated system operates through these stages:

1. Registration and setup with OTP-protected account management - Account changes require one-time password verification to prevent unauthorized modifications.
2. Physical access through five-layer authentication - Access requires facial recognition, card, PIN, fingerprint, and physical key verification.
3. Box retrieval & Access monitoring :  Email alerts with real-time timestamps 
4. Secure return and exit - The automated mechanism verifies box return, secures it in the vault, and logs transaction completion.

Registration and Setup: OTP-Protected Account

OTP verification secures all critical account modifications, such as adding/removing authorized users, updating contacts, or processing move-outs. A secure code is sent to your registered email or phone, preventing unauthorized changes common in traditional systems reliant on staff-accessible databases or in-person verification. This ensures administrative security aligns with physical safeguards, giving you full control.

Key scenarios requiring OTP verification:

• Adding a new authorized user to access your box
• Removing an existing user's access permissions
• Updating registered contact information
• Processing move-out and account closure requests

Physical Access Through Five-Layer Authentication

Access demands five sequential, non-bypassable steps combining biometrics and secure elements:

1. Facial Recognition – Scans your face against your registered profile at entry.
2. Access Card – Encrypted data links to your account and box location in the vault.
3. PIN Code – Personal number not stored in staff-accessible databases.
4. Fingerprint Verification – Additional biometric confirmation.
5. Physical Key – Unique to your box, functional only post-prior steps.

Unlike traditional dual-key systems with staff supervision, STARVAULT’s process eliminates interaction while enforcing five factors for unmatched security.

The robot then retrieves your box from the manless vault for private use.

Box Retrieval and Access Monitoring: Email Alerts

Post-authentication, the robot delivers your box swiftly. STARVAULT sends email notifications with real-time timestamps whenever your box is accessed by you or authorized users, detailing date, time, and user. This proactive monitoring overcomes traditional limitations, where logs or CCTV require formal requests.

Benefits include:

• Immediate awareness of all box activity
• Verification of shared access
• Early detection of anomalies
• Comprehensive records 

Secure Return and Exit

Return your box to the robot for verification, secure storage, and logging—without staff handling or content observation. 24/7 access provides flexibility unavailable in banks (business hours only) or manual providers (limited schedules).

Comparison with Traditional Safe Deposit Systems

STARVAULT's automated approach differs significantly from traditional bank vaults and manual safe deposit providers. The following comparison highlights how automated technology delivers superior security and accessibility.

Comparison with Other Automated Safe Deposit Systems

All three Singapore providers operate in manless vaults, but STARVAULT leads with enhanced security features like comprehensive OTP verification, five-layer authentication and email notifications on each user access.

Additional STARVAULT safeguards include professional gas suppression fire protection (annually certified by SCDF), 24/7 surveillance, and flexible monthly contracts at competitive rates.

Schedule a Facility Tour

Experience STARVAULT’s security-first system firsthand. Our concrete steel-reinforced vault, advanced authentication, OTP verification controls, and real-time access alerts ensure comprehensive protection.

Contact us at:

506 Chai Chee Lane #01-02, Singapore

Phone: +65-6681 6631

Email: hello@starvault.com.sg

Book a tour today and secure your valuables with Singapore’s most advanced automated safe deposit solution.