05 Jun

There are numerous options for safe deposit box services provided by various companies in Singapore, all with subtle differences.

In this article, we'll delve into the comparison between automated and manual safe deposit services, and compare the differences between 3 prominent safe deposit services—Certis CISCO, SECOM and STARVAULT.

Comparing Different Safe Deposit Services: Automated vs Manual

Manual safe deposit boxes are commonly offered by security companies (e.g., Certis CISCO, SECOM), gold trading companies, and traditional banks. Here’s how they typically work:
  • Escort by Staff: Clients are usually required to be escorted by a staff member or security officer.
  • Dual-Key Access: This requires both a staff key and a client-specific key to open the box, meaning that the presence of a staff member is mandatory.
  • Limited Access Hours: Access to manual boxes is typically restricted to the operating hours of the service provider.
Automated safe deposit services have different security processes. Here is what providers like STARVAULT offer:
  • Manless Vaults: No staff or other customers have access to the vault area, except during scheduled maintenance.
  • Multi-Layered Access Control: Automated systems require you to use multiple steps of authentication.
  • 24/7 Access: Round-the-clock access so you can retrieve your items at any time of the day.
  • Enhanced Privacy: Your box is brought to a private viewing room by a robot, eliminating the need for staff interaction.

Security & Privacy: Automated vs Manual Safe

STARVAULT Automated Safe Deposit Box Access Via Fingerprint Verification

While manual ones — such as a Certis CISCO safe deposit box — are secure, they involve staff interaction and dual-key access. This can be a concern if you prioritise complete privacy, since someone else is always present when you access your valuables and important documents.

In contrast, an automated safe deposit box, like the one provided by STARVAULT, offers enhanced security through multi-layered access controls. Their manless vault system ensures no staff or other customers are granted access to the vault area, providing a higher level of privacy.

Safe Deposit Box/ Feature
Certis CISCO (source)
SECOM (source)
CCTV monitoring and on-site security
In-person verification and physical key
Email and SMS OTP Verification
Staff access to vault
Multi-layered access control system (facial recognition, card access, PIN code, fingerprint, physical key)

Price Comparison

Pricing/cost typically depends on box sizes, with the Certis safe deposit box price varying the most, since it gives you the most options.

Additionally, it's also important to consider any additional costs that might be associated with the service, such as the minimum contract period required.

Box Size
Certis CISCO* (source)
SECOM* (source)
From $129
From $199
From $269$280.80$792
From $439$421.20
Extra Large
From $749$594.00
Additional fees for non-GIRO/corporate account
Flexible contracts and monthly/yearly packages

*annual rental fees


Convenience, including operating hours and registration process, are also factors to consider. This was especially apparent during situations like the COVID-19 pandemic, where manless automated systems like STARVAULT managed to remain easily accessible 24/7.

Certis CISCO

Operating hours
Monday – Saturday: 10am to 8pm

Sunday & Public Holiday: 10am to 6pm
Mondays to Fridays 8.30am – 7.00pm

Saturdays 8.30am – 5.30pm

Sundays & Public Holidays Closed

Eve of Chinese New Year 8:30am – 5:00pm
24/7 access
Registration process
Requires bank details for completion of GIRO form
Requires bank details for completion of GIRO form
Immediate registration, no need for bank account
Storage options
Only safe deposit boxes
Only safe deposit boxes
Tied to a larger self-storage facility for bulky storage items

Customer Service

Customer Service for Safe Deposit Box

Customer service is important as it can affect the ease of your move-in/move-out process, and having someone there to guide you through any queries will make the process infinitely smoother.

Guided tour of facility
TestimonialsTestimonials / Testimonials from main self-storage facility

Move-In With STARVAULT Today

STARVAULT Safe Deposit Box Facility

When it comes to safeguarding your valuable assets, STARVAULT aims to be honest and transparent with our customers to ensure your items remain intact and unchanged while in our safe deposit box. 

We also ensure peace of mind through our multi-layered security measures, and convenience via our 24/7 access all year round, bank-independent storage, flexible pricing plans, and friendly customer service for our safekeeping services.

If you have any more concerns or enquiries, feel free to contact us or book a tour of STARVAULT’s facilities today. Our staff look forward to assisting you.